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Repair Claims
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1-3 Day Turnaround Time
Once your device is in our office, we guarantee we’ll have it shipped back out in 1-3 days. If it’s not, there won’t be a charge!
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1-Year Warranty
All Armada products come with a 1 year warranty from date of retail purchase. Any manufacturers defect will covered. In addition, all repairs are returned with a 90 day warranty, ensuring the repair was done correctly. Water damage, battery leakage, or other user damage are not covered.
Repair Process
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View the Warranty Checklist
Go through the questions below before you call. Many issues like dead batteries or a loose transmitter connection can be resolved without a return. If you’re still stuck, you’re ready for step 2.
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Call our office
Give us a call at (616) 803-1080 anytime Monday thru Friday 8 am-4:30 pm EST. You can speak to a real human who will help with your repair seamlessly. We can help troubleshoot your device over the phone or give you an RMA number to send the device in to us.
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Ship or Solve
Send your device with its RMA number written on the outside of the box to:
Armada Technologies
8535 Byron Commerce Dr. SW Suite A
Byron Center, MI 49315
We’ll take care of it within 1-3 days once it’s in our office.
Repair Checklist
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Check the Batteries
Replace or fully charge them before assuming the unit is faulty.
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Transmitter Check
Confirm the transmitter is powered on and securely connected to the line, your tracking mode is the same on transmitter and receiver, and you have a good ground indicated on your unit.
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Review Product Manual
Review your product manual for troubleshooting steps specific to your model.
Troubleshooting FAQ
1. Always check/replace batteries. This is the number one reason for false repair concerns.
2. Ensure good ground on the locator has been achieved. Every Armada transmitter has a ground indicator. Without a good ground, most locates will not work.
3. Always disconnect the common wire when locating in the direct mode with alligator clips (not applicable for passive or inductive modes).
4. On digital locators, be sure both transmitter and receiver are in the same mode. Mode/frequency mismatch means that no signal will be amplified. That’s how we eliminate interference.
5. Call us. A human answers our phones. We can help you determine if there is an issue with your unit.
Contact Us
Reach the Armada support team directly. We typically respond within one business day
Other Ways to Reach Us
Contact a Rep
Independent sales reps can help with distributor pricing, regional availability, and demos.
